Shipping Information

Monologue London offers customers from around the world a self-checkout service for products listed on our online webstore.

Monologue London packs and ships in-stock orders within 3 business days of purchase – usually same day but no packages are mailed on Saturday or Sunday. All lead times shown through the website are estimates through third party shipping company Royal Mail and DHL, and Monologue London is not responsible for any delays.

For customers who live outside of United Kingdom, Monologue London is not responsible for any import taxes or duties imposed by the country of import. All cross-border duties and taxes are the responsibility of the customer.

Your orders should be delivered to your front on a date estimated by the trackable service of Royal Mail or DHL - you will be provided with this information once the items are shipped although we’re unfortunately unable to give you an exact delivery time slot.

Made to Order Items

All goods subject to a lead time due to production are considered 'made to order'. All Goods that are ‘made to order’ are clearly labelled as such on our website. Made to Order items are not refundable.

Deposit
Made to order pieces that are ordered in the showroom require a 50% paid deposit upon order. There is a 24-hour grace period where the buyer can cancel the order at no cost. After 24 hours the deposit is non-refundable. All orders placed online require payment in full.

Lead Time
Typical lead times for made to order pieces can vary, a standard estimate ranges between 6–8 weeks, please ask your sales representative for lead times on specific items. Monologue London is not responsible for any delays in production, shipment or customs. 

Variations
Upholstered items and carpets are produced in different dye cycles, which means the same sofa in the same upholstery can be visually different. Materials such as wood, marble or concrete may have natural inconsistencies in grain or pattern. Monologue is not responsible for textile and natural variations.

Delivery Furniture items ordered through the website are delivered via Royal Mail or DHL . If you require alternative forms of delivery please contact your sales representative to discuss options and pricing.

You may pick up your product from our shop in London or, can choose the convenience of purchasing our professional delivery services (if available in your area). 

A holding fee of £50 per week will be applied for orders held over 7 days. Holding fees must be collected before scheduling delivery.

When you order several items, some may be available sooner than others. You can call to arrange a pickup or delivery of partial orders, but additional delivery fees will apply.

When picking up a product from our store, our team will be happy to help you load the product into your vehicle. You are responsible for securing it for safe delivery to your home.

Returns

We are happy to return full price from our online store, except for Made to Order and Sale Items. For purchases made in our showroom, please refer to your printed or emailed receipt. For enquiries regarding how to return an order, feel free to get in touch via webstore@monologuelondon.com within 5 days from received your order.

Following receipt of your written notice confirming your right to cancel, the Goods must be returned unused, and in a fully resalable condition in their original packaging without undue delay and in all circumstances no later than 14 days after the day you have informed us of your decision to cancel. Please also provide your Order reference when returning Goods. Goods are returned at the cost of the customer.